Power Off the phone or remove th e battery press power botton while holding volume down key - immediatly release power key press and hold volume down key - simultaneously now you will see android recovery logo/mode.
Then scroll down to wipe/factory reset volume down to yes /// wipe data/factory reset.
Also press volume up to reboot the device.
Congratulation you've done resetting/formatting everything on your itel smartphone.
If you need more help you can call us or whatsapp this number 08067611897.
If you need more help you can call us or whatsapp this number 08067611897.
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